RETURN POLICY

Time Frame - Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to Printfuls facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to Printfuls facility and you will be liable for the cost of a reshipment.

 

Returns -We’re so sorry if the product you ordered arrived damaged. To help us resolve this quickly, please submit a problem report  to: signorinostudio.assist@gmail.com within a week of receiving your order. Include photos of the damaged product, order number and any other details about your order. We’ll get back to you with a resolution as soon as possible!

Please double check your garment size. We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion.

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

 

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

DELIVERY

When will I get my order? 

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time  depends on your location, but can be estimated as follows: 

●    USA: 3–4 business days

●    Europe: 6–8 business days

●    Australia: 2–14 business days

●    Japan: 4–8 business days

●    International: 10–20 business days